FAQs

copyleaks.com/blog

GENERAL

What is Copyleaks?

Copyleaks is a plagiarism checker using advanced tracking and tracing technologies to scan for content online. Copyleaks enables various content related usages:

  • Education - Verifying content authenticity and originality in the education world
  • Copyright protection - Detecting plagiarism in the online publishing world
  • Security - Identifying internal document leaks and distribution
  • And more…
Who is Copyleaks for?

Our Plagiarism Checker for Education was created for educational institutions including teachers, students, and faculty. Our Plagiarism Checker for Businesses is mainly for SEO agencies, publishers, law offices, and any content creators.

Businesses

  • Media Publishers
  • Consulting Firms
  • Law Firms
  • Scientific Journals
  • SMBs

Education

  • Professors
  • Students
  • Teachers
  • Faculty

Websites

  • Website Owners
  • Content Creators
  • Bloggers
  • Editors
  • SEO Agencies
How much does it cost?

Our pricing works on a credit basis, according to the amount of words you are scanning, where 1 credit = 250 words. We offer two different plan options-prepaid and a monthly subscription. A prepaid plan allows you to purchase a set amount of credits and will not expire for 18 months. The monthly subscription renews every month with the set amount of credits and any remaining credits from the previous month will not roll over.Education PlansBusinesses PlansAcademic API plansBusinesses API plansWebsites API plans.  

How can I contact Copyleaks?

You can you contact us here. You can also reach us at 1-855-633-9355. We would be happy to hear any thoughts, suggestions, or remarks you might have.  

How does Copyleaks find the results?

Copyleaks has a very advanced cloud search software that searches for your content on billions of webpages, sites and also online databases. Our algorithms find comprehensive yet accurate results and work in almost every language.  

What is the difference between our services?

Copyleaks offers five different services including Business, Education, Business API, Education API, and Websites API. You can see which is the best fit for you here.

Choose the service that is best for you: We currently offer a variety of products that keep your content safe.  

Website: Academic, publishing, and business content is safe with routine website scans that give you up-to-date and comprehensive results of who may be using your content. Our platform can easily find if a leak of sensitive test material or content is elsewhere.  

API: Integrate your system with Copyleaks Open-Source API seamlessly using our ready-to-use code in different languages including C#, Java, PHP, NodeJS, Ruby and Python. Our API is also perfect for integrating with an LMS and other content management platforms that universities and education technology providers are already working with.  

Mobile App: Snap a photo of text documents, insert live text, and upload documents from your device to be scanned immediately.  

Document Comparison Tool Compare files, live text, and URLs by choosing two texts to compare and receive a full report with the similarity percentage rate and similar word count.  

Do you have a mobile app?

We currently offer an Android app and an iOS app that is fully connected to your desktop account and supports physical content scans as well as digital content (files and URLs). Easily take a photo of text and scan it in seconds to see if there is duplicate content. This feature is available in most languages.

The Copyleaks mobile app is easy to download from both Google Play and the Apple Store. Scanning on-the-go is made easy with our app and allows teachers and students the ability to take photos of a physical document and receive results in just a few moments.

For more information, check out our video tutorials: Android app and iOS app

Do you support multiple languages?

Copyleaks supports scans of content in a variety of languages (all Unicode languages), including Asian languages. Our technology is able to scan all textual languages for plagiarism including Russian, Japanese, Chinese, Latin languages, and more.  

What file and content types are supported by Copyleaks?

You can scan content for plagiarism in different file types and format. Currently, we support the following content types:

  • Online Formats: HTML and TXT(UTF8 encoded) files, submitted by URL.
  • File Types: txtpdfdocxdocrtfxmlpptxpptodtchmepubodpppsxpagesxlsxxlscsvLaTeX
  • Image Types (OCR): gifpngbmpjpgjpeg. The files must contain textual content and only the text will be scanned by Copyleaks.

Let us know if you need support in other file types.  

Can other third parties like my teacher or school see what I have scanned?

No. Nobody will ever have access to the content you have scanned whether through a search engine or another plagiarism detection software. The only instance your work will appear is in the case that another Copyleaks user submitted the same content. In this case, only the identical parts will be shown and the rest of the text and your name (the source) will be hidden.  

How fast will it take to run a scan?

Every scan takes into account a few variables-how long the document is, how many relevant results are found, and how many documents are uploaded at once. Most documents take an average of 5 seconds per page until results are finalized.  

How does Copyleaks calibrate a score?

Copyleaks created a percentage that represents the amount of similar content to your text. We combine the results that are coming from online sources, external databases and the Copyleaks internal database.  

Can you help me reduce the plagiarized content reported on the scan?

After scanning your document for plagiarism, the report will give you a percentage of detected plagiarism based off a thorough deep web and database search. After receiving the similarity report, you can change the text in your document at your own discretion.

Do I have to use pages to access Copyleaks tools?

Every user gets 10 free pages to use towards Copyleaks plagiarism checker. After using these pages, users must purchase a plan in order to continue using Copyleaks tools.

Do I need to have any special skills or undergo trainings to use Copyleaks tools?

No special skills or trainings are required to use Copyleaks software. Our tools are entirely user-friendly and simple to use. If you are in need of further assistance, feel free to review our instructional videos or contact support here: https://copyleaks.com/Support/ContactUs.

Does Copyleaks have a service that will properly rewrite and alter a document so that it no longer appears plagiarized?

Copyleaks can only scan your submitted documents for plagiarism and identify where the content has been taken from. After the plagiarized content in the document has been removed manually by the user, you may resubmit the document again to confirm your content is 100% plagiarism free.

How can I get a report showing the comparison results?

Copyleaks provides reports displaying the percentage of plagiarism in your documents and the location of where the plagiarized content can be found. You can save your report and download it as a PDF.

For a step-by-step tutorial on how user can download reports, check out our video demonstration here.

Does the browser I use affect the effectiveness/speed of Copyleaks services?

There are many factors that can affect the effectiveness/speed of Copyleaks services. This can range from internet connection, other active programs, and browser choice. If your browser has not been updated to the most recent version, for example, this could impact the effectiveness/speed of Copyleaks tools. If you are experiencing slowness with one of Copyleaks tools, please refresh the browser or try to use an alternative browser. We recommend using Google Chrome.

How do I interpret the results that have been generated?

The plagiarism score accounts for all of the plagiarized material identified in the user's uploaded document. The percentage results from how much of the original document uploaded has been identified elsewhere, either in the Copyleaks database or on the web. The aggregate score is calculated by taking the number of words that has been copied from at least one source divided by the number of overall words in the submitted text.

What are the databases that Copyleaks checks against?

Copyleaks checks against all open-access journals, educational databases, and our own internal database that contains millions of student-submitted documents. Overall, each search is comparing against billions of pages and continues to dig deeper as matches are found.

What do you do with scanned work?

You can decide whether you'd like to store your content in our DB, it's an option through your account settings. If you will decide to store it, the content will also be compared against other documents in our internal DB, and we will also compare your documents to one another. Your uploaded documents will not be viewable for anyone else and will be securely kept in our database. If you decide not to store your content in the internal DB, your content will only be compared against online sources. At any point you have full control over your content (you can remove it from the DB etc.).

For a step-by-step tutorial on how users can save uploaded content to the database, check out our video demonstration here.

What is the largest size file I can upload to scan?

You can find the maximum file size information here: https://api.copyleaks.com/documentation/specifications.

As for file sizes, you can see on the above link it depends on the file type, in terms of words the limit is up to 500,000 words per document.

What is the maximum amount of files I can upload at one time?

You can upload up to 100 files in one go. The files you have uploaded will also be compared to one another.

What is your privacy policy?

The privacy policy can be found here: https://copyleaks.com/Legal/PrivacyPolicy

What is your refund policy?

You are able to request a refund up to 8 hours from your original purchase time if pages have not already been used.

What tools does Copyleaks offer?

In addition to the Copyleaks artificial intelligence plagiarism checker, Copyleaks offers a downloadable mobile app for iOS and Android users, a Document Comparison Tool, an add-on for Microsoft Office and Google Docs, platform integration for developers, and a Duplicate File Finder tool.

Why are plagiarism checkers important?

In this age of digitalization, property can not only be stolen in physical form but in fact, digital theft of intellectual property is also a very common thing to occur. Therefore, checking for plagiarism is a matter of great importance because every individual (such as content writers, students, and teachers) want to produce fully authentic documents.

Why would I use Copyleaks when I have access to a free plagiarism checker paid for by my University that I already have experience with?

Through our artificial intelligence, machine learning technology, Copyleaks is able to identify and locate plagiarized content in multiple languages across the web, including paraphrases. This ability is unique to Copyleaks and cannot be found in any competitors. In addition to our plagiarism checker, we offer tools such as the Duplicate Finder Tool and Document Comparison Tool. Copyleaks is entirely user-friendly and easy to use, no prior skills or training is required.

Will my information be sold or shared with any third parties?

We will NEVER share the work you submit to our database with third parties.

How long does it take to receive my scan results?

This is dependent on how many pages you are scanning. Typically you will receive results in a few minutes. You will receive a notification from callbacks that your results are now able to be viewed.

How long is a page?

Copyleaks considers one page to be 250 words. When you hit 251 words, it is then considered two pages. Every page counts as 1 credit when it is scanned.

Where can I track my pages?

You can always see how many pages you have left in the top right corner of the site.

What if I have used all of my pages in my monthly plan and still need more before the month renews?

You can always enable automatic refills when you purchase your monthly plan so that in the event that you have used all of your pages, your account will automatically be topped up with more pages.

Can I transfer between services? For example if I buy pages for 'Academic' can I use it for the 'Academic API'?

Each service has its own page system and is transferable with a limited scope. At this time, you can move from the website version to the API version only. You can’t change the profile type you initially selected at the time of making a purchase (Education OR Business).

HOW TO USE

How do I sign up?

Signing up to Copyleaks is very easy. Click here to get started! Creating an account allows you to have access to all Copyleaks services including the main website, the API site, the mobile app, the Google Docs add-on, and the Microsoft add-in.  Copyleaks is an advanced cloud platform for tracking and tracing content online. Copyleaks seeks to prevent plagiarism, promote originality, and detect leaks.  

Our sophisticated search engine finds content duplication in more than 60 trillion pages over the internet in various formats and any language. We routinely search for duplicates from the web that you can filter according to your needs and specifications. We provide a report in an easily accessible and inclusive format that summarizes the plagiarism detection scan results. Our algorithms include AI and machine learning technology to catch similar text that has been paraphrased.

How do I choose the content I want to scan?

Go to your Dashboard and select ‘Add New’. This is where you can choose to scan files, URLs, or raw text.

Our software can scan various file formats including PDF, DOC, TXT, and more. This makes it easy for when publishers, editors, and teachers are uploading many files at once to scan for plagiarism together. Copyleaks makes it easy for you to scan all kinds of files whether it's a website, plain text, or any sort of file. Scan your content for an originality report today.

For a step-by-step tutorial demonstrating how users can choose content to scan, check out our instructional video here.  

How will I know if someone copied my content?

Go to your Dashboard and choose the content that you wish to see its results from ‘Your Scans’. This is where you will see a list of results ordered by the percentage of similar content. You can also press on ‘compare’ to see the full text comparison between your content and the specific result.

When you view the one-to-one comparison, this is the easiest way to see the difference and similarities between the content you have submitted and the content you have chosen to compare to compare against including identical, similar, and related meaning content. It is then up to you to determine if the content has actually been copied or if it is a coincidence. Our AI capabilities also find similarities between paraphrased content.

For a tutorial demonstration how users can find if someone copied their content, check out our instructional video here.

What do the different similarity types in my content mean?

What do the different similarity types in my content mean?

Copyleaks is able to identify different kinds of similarity in your content. They are broken down into colors for identical, similar, and related meaning.

Identical - Exact wording in the text

Related meaning - Close meaning but different words

Similar - Nearly identical with different form i.e. “slow” becomes “slowly”

Read more about the types of similarity we are able to detect here.

The different similarities can be found and compared according to your use case to determine if there was in fact purposeful plagiarism. For teachers, it is best to filter the content comparisons they are viewing according to if they want to find paraphrased content or only identical matches.

What does the education report show me?

The report shows the breakdown of similar, identical, and related text. The pie chart is an aggregate score of the plagiarism meaning it takes into account all of the different results that have been found and they are then combined to give a total percentage. You are able to break down the report and see the different similar content types including identical, similar, and related meaning matches. You can open each individual result and see a one-to-one comparison of how the text compares against each other. For both teachers and students, it's helpful to have the education report with each result broken down so you can determine what is relevant for you to compare against further.

For a closer look on education reports, check out our video demonstration here.

How can I choose which sources are shown in the education report?

You can easily select which sources you would like to view and can hide the sources that are not relevant for you to see. At the same time, you can choose to exclude different similarity types from the report so for example if you are only looking for “identical matches” you can do that. In order to do this, go to settings in the results bar and filter the results you would like to appear. This is helpful for teachers who want to filter the sources they are allowing students to use more easily. It's also possible to hide sources that are not relevant for what you want to view.

For a step-by-step tutorial demonstrating how users can filter results, check out our instructional video here

What does the business report show me?

The report shows the similar results in order of the highest amount of similar content to lowest. The words in the report will be highlighted in different colors depending on if the text is similar, identical, or related. Once you have selected a source, you can compare it against your text to see how similar the two texts are. Easily find duplicate content around the web with routine scans of your original content.

For a closer look on business reports, check out our video demonstration here.

How can I share my results with others?

If you are using the Education service, you can click “Share” to generate a URL that you can share with anyone. If you are using the Business service, you can share individual one-to-one results by clicking “Share." Your privacy is our priority and we do everything to keep your content safe and secure. It is at your disclosure to share the similarity results with anyone including your students, colleagues, or a suspicious site. After sharing the link, you can later choose to revoke the sharing privileges.

For a step-by-step tutorial on how to share your results with others, check out our video demonstration here.

What does Copyleaks consider similar content to be?

Our system has a unique algorithm that is able to find various levels of duplicate content. Searching through phrases of words, we are able to detect a similar string of words, including paraphrased segments, and sentence restructuring. See more about the different kinds of plagiarism in our plagiarism spectrum here

How can I update the settings for storing my content in the database?

In order to update your submitted content settings, simply click "My Account" in the top right corner, go to "Settings", "Advanced Settings" and check or uncheck the statement.

For a step-by-step tutorial on how users can update this setting, check out our video demonstration here.  

What is considered a good or bad percentage of similar content?

While each case is unique, there are a few variables to keep in mind. The amount of content you have uploaded is a large factor, for example a document of 250 words is very different from a 10,000 word document. This can alter the percentage of similar content from a very small to a larger number. This is why you can view the similar passages that are highlighted easily to decide if there is legitimate plagiarism. If you are a student, there is typically a percentage of similar content you must stay under. Many teachers have a range of 20-30%, so this is a good bar to set when you receive your results.

Another option using the API is to filter results only according to the percentage of similarity you wish to see. For example, if you only want to see sources with more than 30% similarity, you can create this filter.  

How can I delete my content?

If you would like to delete any content you have submitted, you can use this link. Once this has been done, nobody will have access to this content, including you.e We are fully compliant with GDPR and you can delete your content or account at any time. We have given full transparency for you to choose if you would like to delete your content from the database if you choose to no longer store this data. For a step-by-step tutorial on how users can delete uploaded content, check out our video demonstration here.  

Why do I still see the scans in my dashboard when I deleted them from the database?

You can be sure that your content has been removed, but you will still see the scans you submitted previously in the dashboard.    

How can I restrict access to the results after I’ve already shared?

You can click "Revoke Access" at any time so only you will be able to view your results.  

How can I delete my account?

We are sorry to see you go, but in the case you want to delete your account you can go to “My Account”, “Advanced Settings”, and click “Deactivate”. In the case that you delete your account, all data will be removed and you will no longer have access to previous scans and to any of your account’s data. We are fully GDPR compliant and you may choose to delete your account information and user at anytime.  

TOOL DEMONSTRATIONS

I downloaded the Copyleaks Plagiarism Checker Android app but I’m confused on how to use it.

A step-by-step tutorial showing how to navigate the Android app and scan your documents for plagiarism can be found here.

I downloaded the Copyleaks Plagiarism Checker iOS iPhone app but I’m confused on how to use it.

A step-by-step tutorial showing how to navigate the iPhone app and scan your documents for plagiarism can be found here.

I have downloaded the Microsoft Office 365 Word Plagiarism Checker but I’m not sure how to use it.

A step-by-step tutorial showing how to use the Microsoft Office tool and scan documents on Word for plagiarism can be found here.

I’m a student trying to scan my essays for plagiarism. Is there a demonstration I could watch to make it easier for me to understand?

A step-by-step tutorial for students looking to scan their essays for plagiarism can be found here.

If you’re a student looking to scan your schoolwork for plagiarism, a separate tutorial can be found here.

I’m confused on the steps necessary to upload and scan my documents for plagiarism.

A step-by-step tutorial explaining how to upload and scan your documents through our plagiarism checker can be found here.

I’m looking to use the “Compare Two Documents” tool to highlight the differences between two different versions of text but I’m a little confused on how to do this.

A step-by-step tutorial showing how to navigate this tool and compare two documents can be found here.

ACCOUNT INFORMATION

How can I update my debit/credit card information?

To update your debit/credit card information, go to "add new card" in the payment details where you are given the option to update your current payment method.

How do I delete my account data?

If you are looking to only remove your uploaded content, you can do so here: https://copyleaks.com/manage/account/delete-internal-data.

For a tutorial demonstration on how users can delete scans, check out our instructional video here.

How do I reset my password?

If you are having issues logging in, try resetting the password by selecting "Forgot password" and be sure to check for the reset email in your spam folder. If this doesn't work send an email to [email protected] for further help.

I'm having trouble logging in. It says "Access Denied" when I know my login information is correct. What do I do?

If you are unable to login to your account, please contact our support team at [email protected] and describe your issue. If possible, please include a screenshot of the problem as well. A new password can be issued to help you access your account.

PRICING

How do I upgrade my plan?

If you are interested in upgrading your plan, select the number of pages in the top right corner, and click upgrade.

For a demonstration on how to upgrade your plan, check out our instructional video here.

How do I cancel my subscription?

You can cancel your subscription any time. Simply click on the number of pages remaining in the top right corner of your Copyleaks account, then select cancel at the bottom of your page. Your subscription will be cancelled starting the next billing cycle.

For a step-by-step tutorial on how to cancel your subscription, check out our video demonstration here.

How can I pay for my subscription plan?

We accept all major credit cards and PayPal. For any wire transfers, please write us at [email protected]

Which credit cards do you support?

We accept Visa, MasterCard and American Express cards. Please contact us if you are interested in paying through PayPal.

How safe is my content and credit card information?

The safety of your content and payment information is very important to us. We make sure your personal details and content comply with applicable data protection regulations as well as a secure SSL encryption. Our payments are PCI compliant to ensure safe credit card information.

When will you charge me for my subscription plan?

You will be charged monthly according to the day you signed up. For example, if you signed up for the monthly plan on March 9, you will be charged on April 9, May 9, etc.

I need more pages than what you offer. What should I do?

Contact us here and we will create a customized plan for you.

SALES

Can I be a reseller for your software?

Yes, we are always looking to partner with resellers around the world. Please feel free to reach out to us directly at [email protected] or by filling out the form here.

Can I post a sponsored article/guest post on your website?

Yes, we do accept guest posts. Check out the detail guidelines here.

I work with a school department and am looking for a quote on a plagarism checker tool that can be used by our students. How can I receive a quote for this?

If you are interested in learning more about how Copyleaks can help you and your institution or business, please reach out to our sales team and provide all information regarding what specifically you are looking for, how many individuals will be using Copyleaks tools, if you are interested in integrating with an LMS, and an estimation of how many documents would be scanned per year. Contact our sales team at: [email protected]

I'm interested in Copyleaks and would like to learn more regarding how it can benefit my company. How can I set up a demo?

If you would like to learn more about Copyleaks services, please reach out to our sales team to set up a demo. Contact our sales team at: [email protected]

WORKING WITH COPYLEAKS

Are my uploaded files being added to the Copyleaks database for future comparisons/plagiarism checks?

Yes. We store all uploaded documents into our database for future scans. If you would like to opt out of this, you can do so in your account settings.

For a tutorial demonstration on how users can save uploaded content into the database, check out our instructional video here.

Can a PDF report of my scan be automatically sent to my email?

In order to save a PDF version of a report, go to your dashboard, right click the title of the document you submitted, and click "Email PDF Report".

For a step-by-step tutorial on how users can download reports, check out our video demonstration here.

Can Copyleaks check for plagiarism in codes?

We do not offer a code plagiarism check at this time.

How can I delete all of my previously uploaded content?

You can remove your content by logging in and clicking this link: https://copyleaks.com/Manage/RemoveFromInternalDB.

For a tutorial demonstration on how users can delete scans, check out our instructional video here.

Can I ignore results from a specific site?

Yes. You have the option of hiding results from a specific site in the scan report.

For a step-by-step tutorial on how users can filter scan results, check out our video demonstration here.

Can I input multiple URLs to find if there are plagiarized content in them?

Yes, with the launch of our new version, you can scan multiple URLs. In the new version you can upload multiple URLs and scan your content.

How can I export the document comparisons and/or scanned results?

To share the results, you have a 'share' button in the report that will allow you to share the report's URL with others.

How do I check which subscription I am subscribed to?

The subscription you are subscribed to will appear on your dashboard under your plans.

How do I re-open plagiarism reports that I have previously submitted?

You are able to view previously submitted plagiarism reports via your dashboard.

How do we know the number of credits remaining at the end of every use?

There will always be the number of credits in your dashboard to view when you're ready.

How long are my previous document scans saved in my Copyleaks account?

You have the option to decide if you would like to store your content in our database or not, through your account settings. If it is saved to the DB, we will also compare against it in later scans. Our servers are all on the cloud (Azure) and secured by Microsoft. As long as you have an account with Copyleaks and have chosen to store your document scans, they will be saved in our database.

I can't figure out how to cancel my subscription and reoccuring charges. Should I contact my bank in order to stop these charges?

In order to cancel your subscription, you must go to your dashboard, your plan, and select "Cancel subscription".

For a tutorial demonstration on how users can cancel their subscription, check out our instructional video here.

I have images in my document. Does this matter?

Images in documents have no impact on our ability to scan documents.

I uploaded my documents to scan and received no results. What does this mean?

There are no similar matches found online and your content is 100% original.

If I submit a document to be scanned in English, could the same content be detected if it were published online in a different language?

We support more than 100 languages however we will compare content only in the same language, so if you will submit content in English we will look for similar sources in English, and the same for Spanish to Spanish etc. We have access to content in many languages and customers world-wide. With online content, we can access everything that is accessible, it does not matter the language.

If we download the Google Chrome extension for Google docs, will Copyleaks have access to our Google Drive?

No, we will not have access to your drive other then to the text in the document you submitted for a scan.

Is Copyleaks able to fact check references included in documents for correctness?

No, Copyleaks can only find identical and paraphrased content from your uploaded documents on our database and public web servers. In your scan report, we provide you the links to the identical/similar resources to help you check for correctness.

Is there a maximum amount of referral credits I can receive for recommending Copyleaks to others?

You can receive a maximum of 100 credits from referring five people. Each referral gives you 20 credits towards your account.

What is the limit of words per document?

The limit is 500,000 words per document.

Where does the Copyleaks Plagiarism Checker Add-On for Microsoft Office and Google Docs find documents when scanning for plagiarism?

Our Microsoft Office and Google Docs add-ons complete a thorough deep-web and database search when scanning for plagiarism. The add-ons are able to scan your work straight from the document and use the same methods as the Copyleaks plagiarism checker on a web browser.

Would the document comparison tool be able to check documents that are larger than 3MB if I sign up for a plan?

The maximum file size for text files is 3MB, even if you are signed up for a plan. The maximum sizes for the other file types include: HTML at 5MB, non-textual documents at 25MB, and image documents at 25MB.

Your website indicated that it would take less than 10 seconds to scan one page however the processing time took longer than that for me. Why is this?

The speed is affected by many factors (internet connection, other open applications, your computer’s CPU, etc.) but our current average is between 5 and 10 seconds per page (250 words) which is faster than the competition.

I haven't received any credits when referring friends to Copyleaks. Why is it not working?

You can only receive a maximum of 100 credits for 5 referrals. It should be automatically loaded onto your Copyleaks account after a few business days. If you didn't get it after a few days, please contact support.

I'm trying to delete my account and my uploaded content but the delete function is not working. How do I deactivate/delete my account as well as my uploaded content?

When trying to delete your account, make sure you click on the "I am not a robot" captcha in order for the delete button to become active. After deleting your account, all of your uploaded content will be deleted along with it.

I am not able to compare the two documents after checking the “I am not a robot” box, it never stops loading. What do I do?

Check your internet connection and refresh the comparison. If this does not work, send an email to [email protected]

I am not seeing all of the documents I have previously uploaded and scanned in Copyleaks. What happened to them?

If you have selected the option to store your content in our database through your account settings, it will be saved in our server and on your account. You will be able to access previously uploaded documents through your dashboard.

Why can’t I upload my document?

We support txt, pdf, docx, doc, rtf, xml, pptx, ppt, pdt, chm, epub, odp, ppsx, pages, xlsx, xls, csv, and LaTex files. As long as you are uploading one of these file types, you should not encounter a problem. If your document is not one of the previously stated file types, we will not be able to process it.

In the LTI application, the submission details like first name and second name are not appearing. How can I fix this?

Plugins > Activity Modules > External Tool / Manage toolsnand edit the Copyleaks preconfigured tools and change the “Share launcher’s name with tool” to “Always”nin general your services and privacy sections should look like this: -->"}" data-sheets-userformat="{"2":899,"3":{"1":0},"4":{"1":2,"2":14281427},"10":1,"11":4,"12":0}">For the name details, there’s a Moodle configuration that you must set in order to share the name of the student.
To fix the names issue do the following:
If you use Copyleaks as a preconfigured tools, please head to:
Site administration > Plugins > Activity Modules > External Tool / Manage tools
and edit the Copyleaks preconfigured tools and change the “Share launcher’s name with tool” to “Always”
in general your services and privacy sections should look like this: -->

In the LTI application, students don't see a submission button. Only 'file upload' is shown. How can I fix this?

Our app designed so that when a student uploads a file, it is automatically submitted (not to confuse with scanned) after a student uploaded a file, he can upload another file later, or delete an existing file, when the assignment is due or when an instructor manually scans the student’s files, it will pick the currently uploaded student’s files.

In the LTI application, no percentage can be seen by students. How can I fix this?

Percentage visible to student is a feature we are working on at the moment.

Is there any way to customize the URL/header without logo in the LTI application?

Customizing the logo/header is also a feature we are working on at the moment.

How can I save and print out my results from the scans?

In order to save a PDF version of a report, go to your dashboard, right click the title of the document you submitted, and click "Email PDF Report". You are also able to print reports this way as well.

For a tutorial demonstration on how users can download reports, check out our instructional video here.