It is often confusing for the readers to understand the exact emotion conveyed through the text, and hence a text can get tagged as rude even though it was not one. During verbal communication, the human voice and toned decide the emotion, while it is impossible in a text. Therefore, minimal issues can make an objective approach sound like a rude one. Thus, a writer must know well about the texting etiquettes before jumping into a conversation via text.
Here are some tips for the writers that can polish their texting etiquette for confusion-free and smooth conservation.
Choice of Words:
The first and foremost key to a good conversation is the choice of words. The use of polite words blunts away the rudeness produced by the certain expressions used in the text. The tone must be sincere and humble. It is always better to avoid using jargon and internet-lingo because it can be misleading for many.
In an official conversation, it is more appropriate to use exact, grammatically correct text. It is always better to use ‘Thank you. I will get back to you soon’ than a mere TTYL. The conversation can be official, but that does not mean that the language should be artistic ornamental.
A fluent and straightforward language is the best choice for all sorts of communication. On the other hand, using heavy and knowledgeable words can create a communication gap, making it a futile conversation.
It may also happen that a text is appropriate for someone while it can be inappropriate for the other. If a receiver is writing a letter to colleagues, they can choose to be less formal, while when they are talking to their boss or someone from the business relationship, it is best to use formal language. The writer can also decide their appropriate tone based on the topic discussed and their relationship with the receiver.
Use of Emoji and GIF:
It can be uncomfortable to receive some odd stickers and memes from the boss. The same thing happens for any other conversation. Maintaining the tone of the discussion throughout the messages is essential.
In official or formal language, littering the inbox with Emojis and Gifs is an absolute no. The writer can use one or two smileys if they are less formal, and the topic is not severe. It is also better to stick to smileys instead of using tons of stickers, emoticons while texting.
Breaking the Conversation:
For many people, when they text someone, they tend to avoid using commas and break the sentence or even the whole thing they are talking about in several small sentences.
Though many people think this helps them avoid delay in replying, broken texts talk away from the text’s roper approach, and it can also be quite difficult for the receivers to decipher the actual meaning. It is a violation of texting etiquette.
Not Delaying The Reply:
Many receivers delay the conversation even after receiving a text in case of any discussion. The sender can consider it as rude behavior. Hence the receiver needs to get back to the sender within a short time.
At the same time, they need to understand what they are talking about and the text’s essence. Once the receiver and the sender are ready with an answer, they should reply immediately. Simultaneously, they need not hurry and should get back to the conversation without adequately knowing what to respond to in that particular conversation.
When To Reply:
Sometimes, senders may feel the urge to reply immediately in case of an official conversation, but hurrying is never a good idea. They may fail to collect the words to send an appropriate response.
The sender needs to arrange their words in case of an official conversation. A2018 study by Google showed that 20 minutes is when the sender feels neglected if not answered. Therefore, the receiver needs not to hurry and send a broken text or a meaningless text to buy time for getting their words appropriately.
How to Get Back if a Text Message Is Not Answered Promptly:
Though a receiver is expected to reply within a short period, it may happen that the receiver was unavailable at that time. At such a time, one can start the conversation or respond with an apology for being late. The apology should be humbly constructed, showing the reason if possible. After this, the receiver can continue the conversation.
When to Send a Text for a Conversation:
If a sender is looking for a text conversation, it is always better to avoid ungodly hours. In official discussions, working hours with a relaxation of 2-3 hours is allowed.
It is better not to get back to someone if they have not consented to talk after or at midnight. In different time zones, the sender must consider the difference of time while sending a reply or initiating a conversation.
How to Start the Conversation:
In any business or official conversation, the senders need to introduce themselves properly. If they are texting on behalf of a company, they need to mention their designation and clarify the conversation’s reason. If they are already known to the receiver, it is better to introduce them by their name and talk about the topic before starting the conversation.
End the Conversation:
Whatever the form of conversation may be, it is always better to know when to end the conversation. A sweet and crisp conversation is more fruitful than a dragged one. Therefore, the sender needs to decide where to stop. The sender needs to end the conversation correctly, instead of ghosting their receiver and quit out of nowhere.
They can use a thank note at the end of a conversation, or a humble ‘get back to you soon’ also works. Use of a small ‘bye’ or TTYL, TKCR should not be the end note of a text conversation. It is not only informative but in official cases, they are inappropriate.
It is not polite for any verbal communication if the caller does not allow the receiver to talk from their side and continue with their own words. It is the same in the case of a text conversation. The sender needs to be patient and not repeatedly text to get a reply.
One needs to wait for the receiver to send a reply before sending two-three texts all at a time. The sender needs to remember that it is always patience that works the most than anything else for a fruitful conversation.
Though there is not much chance of plagiarism, they may also need to send a set of common queries or FAQs. Even for that, sending a plagiarism-free text is a part of texting etiquette. It is always best not to send already set questions to make it disgraceful for the conversation.