Ease of use & integration, Customer Support, Security
Health Union, the proven industry leader in driving and amplifying social health, owns and operates a growing portfolio of more than 40 condition-specific online health communities. Along with the largest network of patient leaders, Health Union addresses virtually every chronic and complex health condition and provides people with the information, connection, and support they need.
With the increased publication schedule of patient leader-contributed content across its communities, Health Union found it essential to ensure new content was original.
To assist in its efforts, Health Union needed a text analysis platform with an API integration that could handle high volumes of content processing to help assure that content published within the communities’ websites was not plagiarized.
In 2018, Health Union began working with a text analysis platform. That integration left much to be desired and became a wrench in the workflow due to slow response times. After a few years of ongoing frustrations surrounding the API integration and the lack of customer support, they began searching for another solution. Their requirements were:
In July of 2022, Health Union began working with Copyleaks, utilizing the API integration to help process their growing volume of user-submitted content.
The critical improvement that Health Union noticed when starting with Copyleaks was the ease of the API integration. They could white-label it to suit their needs and easily integrate it into their systems. Additionally, the customer support received when questions arose during the integration process and after was crucial, and Health Union was beyond impressed with the Copyleaks Customer Success Team.
Eric Mancini, Associate Director of Software Engineering at Health Union
The Copyleaks PDF Similarity Report also brought value. With its detailed breakdown following each scan, complete with a Similarity Score, Side-by-Side Text Comparison, and more; the report provided thorough insight into each detection scan. With more in-depth information, Health Union was able to make informed decisions based on the detailed breakdown from the Similarity Report.
Health Union looks to explore more opportunities with Copyleaks. With the rise of ChatGPT, utilizing the Copyleaks AI Content Detector to verify if a human or an AI chatbot wrote the content submitted to their website is fresh on their minds.